Terms & Conditions

  1. Booking and payments

1.1 The dates of your booking will be held upon payment of a non-refundable deposit of 25% or payment in full. Deposits are only payable when you make your booking more than 10 weeks in advance of your check in date. Any booking made less than 10 weeks in advance of your check in date must be paid in full at the time the booking is made.
1.2 On receipt of the deposit/payment, a booking confirmation will be sent to you by email containing the details of your stay, details of payments made and details of payments still due. If you have not received your booking confirmation within 48hrs, please notify us by email as soon as possible. Please check your junk email folder first.
1.3 Where a deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you prior to this date, by email. If you are unable to pay the balance before the stated due date, you will forfeit your deposit and your booking will be automatically cancelled.

  1. Cancellation

2.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.
2.2 All monies paid for a booking (deposit and balance) are non-refundable within 10 weeks of the check in date.
2.3 Cancellation of any booking after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you.
2.4 Worcester Glamping reserves the right to cancel any booking at any point before or during a Guest’s stay for any reason (including but not limited to severe flooding, dangerous site conditions or adverse weather conditions). Provided the termination is not due to the Guest being in breach of these terms they will be refunded for all of their booking if it is prior to their booking or any remaining nights if it is during their booking.
2.5 Bookings cannot be moved or refunded because of weather conditions, unless they result in us being physically unable to open the site (due to flooding, for example).
2.6 Worcester Glamping cannot accept responsibility for any loss, damage, or expense arising from industrial action, terrorist activity, adverse weather conditions, pandemics, epidemics or any other event outside the control of the company.
2.7 We strongly advise visitors to take out full holiday insurance to cover cancellations, public liability, personal belongings, personal injusry, loss etc.

  1. Alteration

3.1 Alterations to your booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as a cancellation. All alterations will incur a £10 administration fee and are subject to availability.
3.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.

  1. Complaints

In the unlikely event that you have any complaint about your stay, please notify Worcester Glamping as soon as possible and we will use all reasonable endeavours to resolve the issue. We will be unable to consider any complaint if it was not brought to our attention during your stay as we will always try our absolute best to rectify a problem if one arises. If you wait until the end of your stay or after your stay to complain about something that we could reasonably have rectified for you,  any requests for refunds will not be considered.

  1. Pricing

Prices on the website are not binding, but costs stated in any booking confirmation email you receive from Worcester Glamping will be honoured as shown.

  1. Information

Information on the website is correct to the best of our knowledge, but circumstances outside of our control may cause it to become inaccurate. We apologise for any inconvenience that may result from this.

  1. Arriving and Departing

7.1 Worcester Glamping is a small site so there is not a full receptionist or team member on the site as our income from our small number of yurts does not allow for this.  A member of staff will visit the site twice a day and be available for checking guests in and out during reasonable times. Please tell us your estimated arrival time when you book and call us on the day of your arrival where possible so that we can arrange to have someone there to meet you when you arrive.

7.2 Yurts are generally ready for guests from 3pm onwards, and we ask that guests vacate their yurts, and have removed any additional tents adjacent to their yurts, by 10am on the morning of their departure.

7.3 We are generally on site until 6pm. If you wish to check in later than that then you must please arrange this with us in advance. If you arrive after 6pm, someone will not be available to welcome you in person or assist with any queries upon arrival as we operate an emergencies only policy after 6pm.

7.4 Guests will receive a text message advising when their yurt or bell tent is ready for them to check into. Please ensure you call us after 3pm if you have not received this.

  1. Pets

8.1 Pets are not permitted with the exception of up to 2 obedient dogs per glamping unit which will not disturb other guests. Dogs must be kept under strict control and on leads at all times when anywhere on our glamping sites or wider farm area..
8.2 The glamping sites are surrounded by livestock grazed meadows. Any dogs must be kept on a lead when within any fields with livestock. If a dog is found worrying the livestock it may be shot, in accordance with the law.
8.3 If a guest’s dog is deemed by Worcester Glamping to be disturbing other guests or posing a risk to other guests, staff, livestock or the site it is the guest’s responsibility to remove the animal immediately from the site. If this results in the guest terminating their stay early then yono refund will be given.
8.4 It is the responsibility of the guest to collect up all mess made by their dog on the site and dispose of it in the bins provided. Failure to clean up after a dog will result in part or all of the guest’s damage deposit being forfeit.

  1. Conduct on site

9.1 Worcester Glamping is based on a working farm, which carries the usual dangers such as livestock, tractors, machinery etc. Visitors and guests only have permission to access the glamping site itself, which is clearly marked, and the public footpaths around the farm. Visitors and guests do not have permission to access any other areas of the farm and if they do they will be treated as trespassers.
9.2 Guests and visitors agree to be considerate and to take good care of the yurts, equipment and facilities during their stay. Guests and visitors agree not to act in any way which would cause disturbance to other guests or be inappropriate for families on the site. We operate a quiet policy between the hours of 9pm and 7am and this must be respected.
9.3 If there are any complaints about your behaviour you will be given one warning. If you continue then you will be asked to leave the site immediately and you will lose your damage deposit. No refund will be given in these circumstances.
9.4 Should any facilities, equipment, or items, be damaged willfully, as a result of inappropriate usage or behaviour, as a direct result of failing to respond to instructions from Worcester Glamping staff or due to your negligence you will be held responsible for the cost of repair or replacement of that item and we are enitlerd to charge you for replacement of the damaged item/s. If any guests staying under your booking are repsonsible for any such damage, you remain liable for reimbursing us for our loss and any damage.
9.5 By booking and coming to Worcester Glamping you agree to be responsible for any other guests that you book for (including thier children) any children in your charge or under the charge of other guests you have booked for, your own welfare and to take all reasonable precautions against personal injury, injury to others and damage to the facilities.
9.6 Camping in Britain can mean dramatic variance in weather in a short period of time. Whilst we supply certain facilities and equipment, as described on the facilities page of our website, it is still camping and you are responsible for your own well being and comfort regarding appropriate clothing and footwear etc. It is better to bring extra layers and not use them than to be cold and miserable!
9.7 Fires on site are only permitted within the yurts’ stoves, barbeque barrels and fire-pits as supplied or authorised by Worcester Glamping. Should you wish to use a disposable bbq please ensure it is placed on bricks on a hard standing surfce, not on grass. In severe hot weather in the summer we may ban use of all fires, including in the yurts, for fear of sparks igniting dry grass. In this case, no refunds are possible in relation to not being able to use the stove in your yurt, fire pit etc.

  1. Liability

10.1 We respectfully remind you that any items brought onto the glamping sites, their car parks or grounds including valuables and audio visual equipment, are brought in at your own risk. The Hotel shall not be held responsible for the damage or loss of any property owned by the guest or anyone connected to the guest’s event at the glanmping sites, whether the items were left before, during or following the stay, other than as required under any other law.

10.2 We will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of Worcester Glamping, its employees, contractors or agents or otherwise). Our total liability shall not exceed the value of the charges received by us under our contract with you for your booking.

10.3 Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Hotel’s negligence or liability for fraud or fraudulent misrepresentation.

10.4 A party which is not a party to our Contract shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

10.5 The Hotel accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.

10.6 Our guests acknowledge that use of woodland, fires, lakes, rivers, climbing trees, close contact with farm animals and any other activity at Worcester Glamping is the responsibility of the Guest and is done so at their own risk.
10.7 By making a booking, you confirm you acknowledge these Terms and Conditions and that you are aware of the risks, hazards, and dangers of personal injury by entering onto the campsite and into the surrounding woodland and farmland.

  1. Privacy

11.1 Guest’s contact and personal details may be kept by us for future mailings of news and offers. If you do not wish to receive these, please let us know by sending us an email. You may also opt out of receiving emails at any time by contacting us by email.
11.2 The booking process asks for your address details and phone numbers. These are required by the Local Authority so at any time we can prove you are not residents at the camp site. It also allows us to contact you should the internet fail and if we need to contact you whilst you are travelling to the campsite. Please note that your financial details are NEVER stored, or seen, by us.

  1. Breach of Terms and Conditions

12.1 If there is a breach of any of these conditions by the Guest or any of their party, Worcester Glamping reserves the right to terminate your stay and ask you and the rest of your, without prejudice to any other rights specified in these Terms and Conditions.
12.2 Termination of your holiday by either Worcester Glamping, or you does not affect your statutory rights.

  1. Governing Law and Jurisdiction

Any dispute will be governed by the non-exclusive law and jurisdiction of the English Courts.

  1. Agreement to these terms and conditions

By completing your booking with Worcester Glamping (whether via our website or any other means) you agree to be bound by these terms and conditions.

  1. Validity clause

In the event that a court finds that a condition in these Booking Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Booking Conditions, which will continue to be valid and have full force and effect.